Terms of Service
Effective: April 2026
1. Acceptance of Terms
By creating an account or using VillaOS, you agree to these Terms of Service. If you do not agree, do not use the service. VillaOS reserves the right to update these terms with reasonable notice.
2. Service Description
VillaOS is a cloud-based property management platform for short-term rental operators. The service includes booking management, guest CRM, financial tracking, channel integration, and AI-powered operational tools.
3. Your Responsibilities
You are responsible for maintaining the security of your account credentials, ensuring data you enter is accurate, complying with local regulations regarding guest data and rental operations, and using the service in accordance with applicable laws.
4. Data Ownership
You retain full ownership of all data you enter into VillaOS. We do not claim any intellectual property rights over your content. You can export all your data at any time and delete your account with full data removal.
5. Service Availability
We aim for 99.5% uptime on Pro plans and 99.9% on Enterprise plans. Scheduled maintenance windows will be communicated in advance. The Free tier is provided as-is without SLA guarantees.
6. Billing & Cancellation
Paid plans are billed monthly or annually. You can cancel at any time — your access continues until the end of the billing period. Refunds are provided pro-rata for annual plans cancelled within 30 days.
7. Limitation of Liability
VillaOS is provided “as is” without warranty of any kind. We are not liable for any indirect, incidental, or consequential damages arising from use of the service. Our total liability is limited to the amount you paid for the service in the 12 months preceding the claim.
8. Contact
For questions about these terms, contact us at legal@villaos.app.